Shipping policy

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

2. Delivery Time

We strive to ship all orders within a few business days, however, due to the made-to-order nature of our products, fulfillment may take up to 14 days to be completed and for the order to ship.

Unless there are exceptional circumstances, we make every effort to fulfill your order within [14] days of the date of your order.  Please note we do not ship on [Saturdays or Sundays].  Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery,  and the items ordered. Products may also be delivered in separate shipments.

3. Shipping Costs

The rate charged for the shipping of your order is a flat rate.  Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.  To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.  

4. Carriers

We use the following carriers to deliver our orders:

• USPS

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

6. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately via email at support@rootedandwoven.com

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us via email at support@rootedandwoven.com.